Good afternoon. -Hi, good afternoon.
下午好。－嗨，下午好。
Anna, Tom, room 301 please. Now.
安娜，湯姆，現(xiàn)在請到301房間來一下。
Welcome back to Tip Top Trading, where things are a teeny bit tense today.
歡迎回到Tip Top Trading，今天事情變得有一點點緊張了。
Paul has called Tom and Anna into room 301, the place where difficult conversations happen.
保羅叫湯姆和安娜到301房間，這個房間常用來開嚴肅的會議。
Perhaps Paul has found out about yesterday's unhappy clients.
也許保羅發(fā)現(xiàn)了昨天那幾位不愉快的客戶。
Oh dear.
天啊。
You should be okay Anna.
你應(yīng)該沒事，安娜。
After the way you coped with Mr Lime, you should be praised.
在你處理完Lime先生之后，你應(yīng)該受到表揚。
Really? What do you think Paul will say?
真的？你覺得保羅會說什么？
Well, if he is pleased, he'll say things like: Well done.
如果他滿意的話，他會像是這么說：做得好。
You handled it well. Great job.
你處理得很好。干得漂亮。
I'm really impressed.
給我留下了非常深刻的印象。
And if he's not?
如果他不滿意呢？
Well, I suppose – oop. Here's Paul now! . . . . . . Well, Tom, Anna. . . Yesterday was not a great day.
那么我猜……保羅現(xiàn)在來了！湯姆，安娜……昨天不是一個好日子。
Two clients came in with serious complaints.
有兩名客戶帶來了嚴重的投訴。
Mrs Kumquat received a delivery of imitation bananas that were purple, not very convincing.
Kumquat女士收到了紫色的人造香蕉，難以相信。
And Mr Lime ordered grapefruits, but got pineapples. Tom. -Yes.
Lime 先生定了葡萄，但是收到的是菠蘿。湯姆?。堑?。
Were you responsible for these errors? -Well. . . yes, but Paul. . .
你能對這些失誤負責嗎？－是的，但是保羅……
Mistakes happen. But it seems that Mrs Kumquat left our offices even angrier than when she came in and she says she will never use Tip Top Trading again.
錯誤已經(jīng)發(fā)生了。但是似乎Kumquat女士離開辦公室的時候甚至比她進來的時候更生氣，并且她說她再也不會光顧 Tip Top Trading了！
I tried my best.
我盡力了。
I understand you told her to spray-paint the bananas and to 'stop being such a miserable old witch'.
我知道你讓她去給香蕉噴漆，并且不要像一個令人討厭的老巫婆一樣。
Yeah, well look, she'd been very rude to me.
是的，她對我非常的粗魯。
If you weren't such a good salesman I would fire you for that.
如果你不能當好一名銷售，我就因此開除你。
Anna -Yes.
安娜。－是的。
Well done. Not only was Mr Lime satisfied that his business would be resolved, but we might even get some extra business from him, thanks to your Imperial Lemon proposal.
干得好。Lime先生不僅因為他的商業(yè)問題得到解決而滿意，而且我們還可能和他達成了額外的訂單，多虧了你的皇家檸檬建議。
I hope so.
希望如此。
You were in a difficult situation and you handled it well.
你處于困境卻處理得很好。
You remained calm, friendly and professional.
你仍然很沉著，友好，專業(yè)。
So, great job. I'm really impressed. I'm going to…
干得好，給我留下了非常深刻的印象。我將要……
Oh no. It's a call from the USA.
不，是從美國來的電話。
Oh god! -What?
上帝！－怎么了？
It's the boss! -Whose boss? -Ours!
是老板?。l的老板？－我們的！
The big, big boss, based in America.
在美國的最大的老板。
Hellooo? Ah, good afternoon Mr Socrates, I mean, er- morning, ha ha, where you are it's … yes, no, n-yes … . I'm not sure.
你好？Socrates先生下午好，我是說早上，你在哪……是的，不，是的……我不確定。
Mrs Kumquat … did she? … well, it was very unfortunate … . purple, yes … . totally unacceptable … . I will.
Kumquat女士，她這么做了嗎？太不幸了……紫色，對，完全難以讓人接受……我會的。
If you'd like I could … . Mr Socrates? Hello? Mr Socrates? Oh, he's gone.
如果你想我可以……Socrates先生？你好？Socrates先生？他掛了。
Right where was I? Tom, great work. Anna, I'm disappointed.
好的，我說哪了？湯姆，干得好。安娜，我很失望。
No, no, Anna, great work, I want you to take charge of the Imperial Lemon presentation.
安娜，干得好，我想讓你負責皇家檸檬的報告。
Tom, if you speak to a client like that again there will be disciplinary action.
湯姆，如果你再這么跟客戶說話就會受紀律處分。
Mrs Kumquat was so angry she even emailed Mr Socrates. Ok, that's it. . . . . . . What a relief for Anna.
Kumquat女士很生氣，她甚至發(fā)郵件給了Socrates先生。好的，就是這樣。安娜真是松了口氣。
Let's listen again to some of the phrases Paul used to praise her.
讓我們再聽聽保羅用來表揚她的表達方式。
Well done.
干得好。
You were in a difficult situation and you handled it well.
你處于困境卻處理得很好。
So, great job. I'm really impressed.
干得好，給我留下了非常深刻的印象。
He also explained why he thought Anna had done a good job.
他還解釋了為何她認為安娜做得好。
You remained calm, friendly and professional.
你仍然很沉著，友好，專業(yè)。
Excellent work Anna.
干得漂亮，安娜。
But Tom's mistakes have given everyone a lot of work to do tomorrow.
但是湯姆的失誤將會在明天給每個人帶來很多工作。
First thing tomorrow we need to sort this mess out.
明天首先要做的是把這場亂子解決掉。
Tom, I want you to phone every single client and check the orders.
湯姆，我想讓你給每個客戶打電話，并且檢查他們的訂單。
Anna, you can go to the warehouse and find out what's going on in there.
安娜，你可以去倉庫了解一下。
